01 · Chargeback
Chargeback Response
DNR, SNAD, friendly-fraud, or refund-policy chargeback. Timeline, delivery proof, communication, and clear ask — all in one file.
Templates · 3 featured + full library below
Start from a template for the exception case you're dealing with.
Three featured templates cover the most common messy cases — chargebacks, return exceptions, and delivery-condition claims. The full library is below.
Featured — start here
Three templates for the three most common exception cases.
Each template gives you: what to include, what to skip, and the review-ready structure the reviewer expects. Fill in, export, send.
02 · Return exception
Return Exception Escalation
Return outside policy, return not tracking, or refund escalation. Policy snapshot, timeline, decision trail — structured for the reviewer.
03 · Delivery / condition
Delivery & Item-Condition Evidence
Delivered vs not-received disputes or damaged / not-as-described claims. Pre-dispatch proof, delivery state, carrier events, and listing snapshot.
Full library below
More templates for deeper or less common cases.
If the three featured templates above match your case, start there. The sections below cover additional families (vendor review, insurance, supply chain) for when the exception is more specialised.
Choose the path, not the template
Start from the job you need done. Let the template path stay light until the bundle earns a deeper path.
Every paid run should feel obvious: choose the job, see what is missing, understand what the reviewer will see, then continue with the smallest path that gets the case moving.
Best for
What this path is built to solve first.
What this path is built to solve first.
Requires
The minimum evidence families that make this path useful.
The minimum evidence families that make this path useful.
Produces
Summary, exhibits, and the reviewer-facing structure you will get.
Summary, exhibits, and the reviewer-facing structure you will get.
Reviewer sees
The calm outside-review view, not your internal upload mess.
The calm outside-review view, not your internal upload mess.
Chargeback / payment dispute
Use when payment, fulfilment, and customer contact need to become one reviewer path.
Best for DNR, SNAD, refund dispute, or payment-review pressure where the reviewer needs chronology and objections handled fast.
Best for: chargebacksRequires: order + payment + delivery or contactProduces: dispute-ready summary
Delivery / handover / acceptance
Use when the dispute is really about proof of completion, sign-off, or who accepted what.
Best for project delivery, milestone completion, shipment handover, acceptance logs, and receiver response paths.
Best for: handoverRequires: delivery or acceptance evidenceProduces: handover-ready pack
Vendor / proof review
Use when a third party needs a cleaner evidence pack before they trust or approve the vendor.
Best for SIG, CAIQ, due diligence, procurement review, or evidence packaging where missing items and objections matter more than narrative.
Best for: vendor reviewRequires: entity + policy / control proofProduces: reviewer-ready review pack
What you get from a template path
Every family uses the same calm structure, then adds only what that path needs.
Verdict + strongest issue
The fast outside-review headline.
The fast outside-review headline.
Missing evidence + fastest fix
What upgrades the path quickest.
What upgrades the path quickest.
Exhibits + timeline
The ordered record behind the claims.
The ordered record behind the claims.
Cannot-prove boundary
What still remains unknown even after packaging.
What still remains unknown even after packaging.
The logic that makes this different
Templates here are not forms. They are assembly paths for records.
Most tools give you a form to fill. We start from a different question: what is the minimum structure that makes a reviewer reach a position without needing a call?
LAYER 1
Case framing
What happened. Who are the parties. What the reviewer must decide.
LAYER 2
Facts & timeline
Ordered events. Critical dates. The sequence that matters.
LAYER 3
Evidence map
What supports each claim. What is missing. What is declared vs confirmed.
LAYER 4–5
Reviewer view → Outputs
Summary first. Status. Actions available. PDF + verify link.
Every template follows these five layers. The difference between families and tiers is how deep each layer goes — not whether the layer exists.
🧠
AI EVIDENCE ENGINE v3.0
Not sure which path fits? Let the upload intelligence choose the lane first.
Upload your evidence files → Vraimony builds a claim-to-evidence graph → scores fit by family → shows the best starter path first → then only offers the deeper path if the bundle earns it.
① Extract facts
Reads images + text
Reads images + text
② Map claims
Claim → EX-IDs
Claim → EX-IDs
③ Find contradictions
5 types detected
5 types detected
④ Score completeness
5 dimensions
5 dimensions
⑤ Route to template
Exact fault code + family
Exact fault code + family
New in v3.0: After finding your template, run Falsification Mode — AI attacks your case before you send it. Finds every overstatement and gap the reviewer will find.
Templates by family — or let AI choose for you
Free starters. $19.99 full cases. AI routes you to the right one.
Every template below is designed around one specific outside-review situation. Starter = organise and prepare. Decision-ready = sealed case the reviewer acts on.
⚖️ DISPUTE / CLAIM AI routes here for F02, F08, F10 · falsify before sending
Chargeback Defence Pack
DNR, SNAD, friendly fraud, or refund dispute. Evidence map + timeline + reviewer link.
Decision-ready
$19.99
Buy — $19.99 →
Free starter first →
🤝 HANDOVER / ACCEPTANCE AI routes here for F01, F07 · completeness check
Delivery Acceptance Pack
Project delivery, milestone sign-off, cargo handover. ACK or MER path for the receiver.
Decision-ready
$19.99
Buy — $19.99 →
Free CSV template →
📋 VENDOR REVIEW AI routes here for F06, F09 · missing evidence engine
Evidence-Ready TPRM Pack
SIG, CAIQ, procurement, due diligence. Package once — respond to any reviewer.
Decision-ready
$19.99
Buy — $19.99 →
Free SIG starter →
⚓ MARITIME / SUPPLY CHAIN
GA Cargo Interest Pack
General Average, war-risk reroute, or floating storage. Adjuster-ready before the 60-day window closes.
Operational
$19.99 base
Buy — from $19.99 →
Maritime packs →
🎨 CREATOR / FREELANCER
Creator Delivery Proof Kit
Client handoff, revision sign-off, scope delivery. Proof the client cannot dispute later.
Decision-ready
$19.99
Buy — $19.99 →
Free revision sheet →
🏢 AGENCY / HIGH VOLUME
Agency — 25 cases/month
All families. White-label outputs. For intermediaries managing multiple clients.
Subscription
$199/mo
Start agency →
See all plans →
All decision-ready templates include:
sealed case record · reviewer-facing link (no account) · PASS/Declared/Unverified labels · PDF exports · tamper-evident verify URL · structural guarantee.
💡
Looking for your workspace? Open the App Shell → — start from your situation, not from the template list.
Three pain paths — same engine
Choose your situation. Then choose free or decision-ready.
Each path leads to free starter templates for organising your case, and decision-ready templates for building a complete record for outside review.
⚖️ Dispute / Claim
Something is contested.
The other side needs to review it.
Chargeback, insurance claim, invoice dispute, partner disagreement, commercial claim, demurrage, force majeure. The case exists — it needs to be packaged so the reviewer can reach a position without another email chain.
Minimum evidence to proceed
- One timeline (even partial)
- One document that establishes the claim
- One clear ask for the reviewer
Weak — no timeline
Partial — timeline only
Review-ready — sealed
🤝 Handover / Acceptance
Something is being transferred.
The other side must acknowledge it.
Project delivery. Milestone sign-off. Service acceptance. Change orders. A handover record the receiving side can ACK or MER — without repeated back-and-forth.
Minimum evidence to proceed
- What is being handed over
- Delivery state (partial / complete)
- Who receives and what they must confirm
Weak — no delivery state
Partial — no receiver path
Review-ready — ACK path set
📋 Review / Qualification
Something must be reviewed by an outside party
before a decision is made.
Vendor review. Procurement qualification. Broker / intermediary evidence request. SIG / CAIQ. Due diligence. When outside review repeats — package once, reuse across reviewers.
Minimum evidence to proceed
- What is being assessed
- Declared facts (no overclaiming)
- What the reviewer can verify independently
Weak — overclaims
Partial — declared only
Review-ready — PASS confirmed
⚓ Fourth door — Maritime & Supply Chain
Shipment disrupted at a global chokepoint.
The adjuster deadline is already running.
General Average notice. War-risk reroute. Vessel waiting offshore. Cargo in floating storage. Active at Hormuz, Bab el-Mandeb, Suez, Black Sea, and any port disruption. When disruption creates a documentation deadline — package the facts before the adjuster, insurer, or counterparty asks for them. The protocol is the same regardless of which chokepoint caused it.
Minimum evidence to proceed
- Bill of lading or voyage reference
- Notice or event that triggered the deviation
- Timeline from original plan to current state
Notice received — undocumented
Partial — timeline only
Review-ready — adjuster path set
Inside every path — two tiers
Free to prepare. $19.99 to fix and send.
The split is consistent across all three pain paths. Free to organise. Paid to build the complete case for outside review.
STARTER TEMPLATES — FREE
Organise your case before packaging.
- Checklists, timeline structures, missing-items logic
- Reviewer cover note templates
- Evidence naming guides
- Readiness worksheets
- Google Sheets / CSV intake formats
No sealing. No dynamic branching. No reviewer-page generation. Starter templates help you prepare — they do not replace the paid product.
DECISION-READY TEMPLATES — PAID
Build a complete case for outside review.
- Stronger case structure and evidence mapping
- Missing-evidence guidance per reason code
- Review-ready packaging with status labels
- Tamper-evident decision-ready case record
- Reviewer-facing link (no login required)
- PDF / JSON / verify URL outputs
The full case — sealed , labelled, and ready for the reviewer to open and act on. $19.99.
Free starter templates — by pain path
⚖️ DISPUTE / CLAIM
🤝 HANDOVER / ACCEPTANCE
Built for the reviewer, not just the sender
Every template is designed from two sides simultaneously.
What the sender builds
Case framing → Facts & timeline → Evidence map → Reviewer summary → Ask
- What happened and when
- What documents support each claim
- What gaps exist (gap detection is built in)
- What the reviewer must decide
REVIEWER VIEW — first 10 seconds
1
Summary — what this case is about
One paragraph. What is contested, what is being asked.
2
Status — PASS / Declared / Unverified
What is confirmed vs stated vs not yet verified.
3
Files — accessible immediately
No email thread. No login. No attachment chase.
4
Actions — ACK / MER / Download
One click to acknowledge, request amendment, or export.
The reviewer never needs a Vraimony account. The record is designed to stand alone.
What every template produces
Five outputs from one record. Always the same structure.
Structured record
The canonical ERF object with all layers
Review page
Shareable URL — no login required
Status labels
PASS · Declared · Unverified
Portable export
PDF + PNG + JSON — yours forever
Verify link
Tamper-evident confirmation URL
Timestamp anchor
Independent time proof — verifiable offline
Evidence Degree
1–10 per item · PASS/Declared/Unverified
⚓ Maritime & Supply Chain
Cargo / vessel states
DraftAssembling cargo documents
GA Notice received60-day documentation window open
SubmittedPack sent to average adjuster
Security pendingAdjuster waiting for bond or guarantee
Cargo heldRelease blocked — security not yet posted
ReleasedSecurity accepted — cargo cleared
Awaiting ordersVessel offshore — discharge pending
Instructions confirmedDischarge order timestamped and sealed
Template registry — reason-specific — available paths
Every operating unit, indexed by workspace and tier.
Templates are context-tuned to each workspace — same ERF core, different fields and workflow states. Filter by workspace or browse all.
TEMPLATE / PATH
FAMILY
TIER
START
Insurance claim readiness record — $99–149 · ICP: Public adjuster
⚖️ Disputes
Standard · Pre-review
Supplemental claim packet — $149–199 · Amendment after underpayment
⚖️ Disputes
Standard · Amendment
GA cargo interest pack — $99–149 · ICP: Freight forwarder
⚓ Maritime
Operational · GA notice
War-risk / reroute documentation pack — $149–249 · Route change + insurer
⚓ Maritime
Operational · Reroute
Awaiting orders / floating storage record — $199–299 · Offshore waiting
⚓ Maritime
Operational · Offshore
Marine broker response pack — Broker servicing · underwriting submission · white-label
🗂️ Broker
Operational · Multi-client
Maritime chokepoint emergency pack — $99–299 · Any chokepoint, any disruption type
⚓ Maritime
Operational · Emergency
⚡ Active now — Hormuz · Bab el-Mandeb · Suez emergency — 60-day GA window open
⚓ Maritime
Operational · Crisis
Agency tier — 25 cases/month — $199/mo · white-label · intermediaries
🏢 Agency
All families
ERF Foundation membership — $2,000/yr · certified implementer badge
🌐 Protocol
Foundation
More templates are added as decision patterns are confirmed by real usage. Template IDs are stable once published — they do not change.
Local-first template packs
Templates now work as same-server packs: starter first, deep only when the bundle justifies it.
Vraimony routes to a family in the browser first. The template pack then decides whether you should start in a light starter path or go directly into a decision-ready deep path. No third-party AI providers. No external integrations. Template logic and routing packs are served from the same Vraimony server only.
Starter path
Fast lane for weak or partial bundles. Organise the case, close the biggest gap, then upgrade.
Deep path
Use when uploads already cover the core evidence families and contradictions are contained.
Plugin-first
Best experience is the WordPress/Woo plugin shell: Cases · Upload · Templates · Settings.
Same-server only
Rules, packs, and AI fallbacks come only from your Vraimony server. No third-party calls.
Ready to build a record?
Start from the readiness check. Know the gaps before you package anything.
The readiness check tells you which template tier fits your case and what the minimum evidence threshold is — before you invest time in packaging.
We improve review-readiness. We do not control the reviewer's decision.
Local-First Plugin Shell
Run cases, uploads, and template routing inside WordPress first.
The recommended operator flow is now plugin-first: Cases → Upload → Templates → Settings. Upload triage, bundle verdict, and template recommendation can happen in the browser first, then hand off to your own Vraimony server only when needed.
Best next plan
Choose the paid path that matches how often you use templates.
Starter stays free. Deep is best for one live issue. Repeated use fits Pro. If your team works from Woo every week, treat the plugin path as the operator workflow.
Use One Case when one issue needs a reviewer-ready bundle now, Template Pro when Deep paths repeat, and Plugin Pro when Woo order context is the real entry point.
Best for one live issue
One Case — Deep path
Use this when one chargeback, delivery dispute, vendor review, or handover issue needs a reviewer-ready bundle now.
Unlocks after payment
- Deep path outputs
- Reviewer-ready summary + exhibits
- Timeline, contradictions, cannot-prove boundary
Use this when you do not need a recurring plan yet.
Best for repeated paths
Pro — Reuse template paths
Use this when you run the same template families repeatedly and want the cleanest recurring value instead of paying one case each time.
Unlocks after payment
- Repeated deep usage
- All three family paths
- Smoother repeat workflow
Best when templates are part of your normal outside-review work.
Best for Woo operators
Plugin path
Use the WordPress / WooCommerce path if the case starts from an order, upload triage repeats, and the operator wants the workspace inside WP Admin.
Unlocks after payment
- Plugin-first repeated workflow
- Order-aware case creation
- Suggested path + local-first operator flow
Best when Woo orders are the real entry point, not manual uploads alone.
PROMO CODE
We keep the code locally and carry it into the checkout path you choose next.