5 questions specific to this dispute type. Identifies your exact gaps before you package anything. Free, no account needed.
Free readiness check →Customer claims the item didn't match the listing.
Your listing and pre-dispatch photo say otherwise.
SNAD disputes are different from DNR. Delivery doesn't close the case — the dispute is about what arrived, not whether it arrived. Reviewers need to compare what was advertised with what was shipped. Without the archived listing and a pre-dispatch photo, there is no comparison to make. SNAD cases are won on description evidence, not delivery evidence.
Proof requirements — SNAD — Significantly Not As Described
What reviewers need to see. In priority order.
These are the documents that determine whether a reviewer can act without sending a follow-up request. MUST items are required for a defensible case. STRONG items significantly improve the outcome. HELPS items add depth.
| Evidence item | Priority |
|---|---|
| Archived product listing at time of purchase Screenshot or export of the listing as it appeared when the customer ordered. This is the baseline comparison document. | MUST |
| Pre-dispatch photo of shipped item Photo taken before dispatch showing item matches listing. Without this, the comparison is your word vs theirs. | MUST |
| Delivery confirmation Confirms item was delivered — but does not close the SNAD. Shows no damage or return was recorded at delivery. | STRONG |
| Customer dispute message What specifically do they claim is different? Their exact words in one place. | STRONG |
| Item vs listing comparison (side-by-side) A structured comparison: 'Listing said X, shipped item shows X.' | HELPS |
| Return refusal record (if applicable) Did you offer a return? Did they decline? This matters for the reviewer's decision. | HELPS |
One Invalidate for this case type: Screenshot or export of the listing as it appeared when the customer ordered. This is the baseline comparison document.
What changes with Vraimony
Before and after — same evidence, different structure.
BEFORE — what gets sent
- ✗ Listing screenshot taken after the dispute — not at time of purchase
- ✗ No pre-dispatch photo — relying on post-delivery item photos instead
- ✗ Customer dispute email buried in a long thread
AFTER — what Vraimony produces
- ✓ Archived listing: date-stamped, linked to order date — PASS
- ✓ Pre-dispatch photo: timestamped, matches listing — PASS
- ✓ Customer dispute: extracted, dated, comparison structured
How to build this in Vraimony
Three steps. One link to the reviewer.
Collect the MUST evidence items listed above. Each one is hashed client-side — files never leave your device as raw content.
$19.99 one case. The sealed record includes a review URL, a verify link, and a tamper-evident signature. The reviewer needs no account.
Seal one case — $19.99 → See what a decision-ready case looks like →What the reviewer sees
One link. No account. This is what the dispute team sees.
The reviewer opens the link and sees the record in this order — no attachments to open, no threads to reconstruct.
Zero follow-up requests = the record answered every question before they asked.
That is the only metric that matters.
Other WooCommerce dispute types
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Free diagnostic. $19.99 to fix and send.
◎ We organise your evidence. The reviewer makes the final call.