5 questions specific to this dispute type. Identifies your exact gaps before you package anything. Free, no account needed.
Free readiness check →Customer says they didn't receive it.
Your carrier says it was delivered.
DNR is the most common WooCommerce chargeback reason. The carrier shows DELIVERED — but that alone is not enough. Reviewers need a timestamped, signed proof of delivery linked to the specific order, plus a communication log showing how the merchant responded. Without these in one structured file, reviewers ask for more — and the window closes.
Proof requirements — DNR — Did Not Receive
What reviewers need to see. In priority order.
These are the documents that determine whether a reviewer can act without sending a follow-up request. MUST items are required for a defensible case. STRONG items significantly improve the outcome. HELPS items add depth.
| Evidence item | Priority |
|---|---|
| DHL/Royal Mail/UPS Proof of Delivery Must show: timestamp, delivery address, and signature or photo. A tracking page screenshot is not enough. | MUST |
| Order confirmation / invoice Links the disputed amount to the specific transaction. | MUST |
| Communication log — date-ordered All buyer contact in one view. Shows you responded and when. | STRONG |
| Timeline: order → dispatch → delivery → dispute Reviewers reconstruct events. Give them the sequence first. | STRONG |
| Clear ask to reviewer One sentence: 'Confirm delivery per attached POD. DNR reason is invalid.' | MUST |
| Carrier tracking history (full) Backs up the POD with intermediate scans. | HELPS |
One Invalidate for this case type: Must show: timestamp, delivery address, and signature or photo. A tracking page screenshot is not enough.
What changes with Vraimony
Before and after — same evidence, different structure.
BEFORE — what gets sent
- ✗ Tracking screenshot — no timestamp visible
- ✗ Communication log spread across email and portal
- ✗ Response says 'please see attached' — no explicit ask
AFTER — what Vraimony produces
- ✓ DHL POD: timestamp, address, signature — PASS
- ✓ Communication log: single view, ordered by date
- ✓ Clear ask at top of record: specific and actionable
How to build this in Vraimony
Three steps. One link to the reviewer.
Collect the MUST evidence items listed above. Each one is hashed client-side — files never leave your device as raw content.
$19.99 one case. The sealed record includes a review URL, a verify link, and a tamper-evident signature. The reviewer needs no account.
Seal one case — $19.99 → See what a decision-ready case looks like →What the reviewer sees
One link. No account. This is what the dispute team sees.
The reviewer opens the link and sees the record in this order — no attachments to open, no threads to reconstruct.
Zero follow-up requests = the record answered every question before they asked.
That is the only metric that matters.
Other WooCommerce dispute types
Ready?
Free diagnostic. $19.99 to fix and send.
◎ We organise your evidence. The reviewer makes the final call.