5 questions specific to this dispute type. Identifies your exact gaps before you package anything. Free, no account needed.
Free readiness check →Customer received it. Used it. Then disputed.
Post-delivery behaviour is the evidence.
Friendly fraud is harder to defend because the underlying claim — non-receipt or SNAD — may seem plausible on paper. The defence depends on showing a timeline that contradicts the customer's claim. A support contact after delivery, a product question, a review, a second order — any post-delivery interaction makes the DNR or SNAD claim implausible. These need to be in one structured file with timestamps.
Proof requirements — Friendly Fraud / First-Party Misuse
What reviewers need to see. In priority order.
These are the documents that determine whether a reviewer can act without sending a follow-up request. MUST items are required for a defensible case. STRONG items significantly improve the outcome. HELPS items add depth.
| Evidence item | Priority |
|---|---|
| Delivery confirmation with timestamp Establishes the date the customer received the item. | MUST |
| Post-delivery customer interaction (any) Support email, product question, review, or second order AFTER the delivery date. This is the contradiction evidence. | MUST |
| Timeline: delivery → post-delivery contact → chargeback filing The gap between delivery and chargeback, with evidence of intermediate interaction, is the strongest signal of friendly fraud. | MUST |
| Communication log — full All contact before and after delivery in one view. | STRONG |
| Clear ask: contradiction framed explicitly 'Customer contacted support on [date] — 2 days after confirmed delivery — then filed DNR chargeback on [date+12]. Timeline contradicts the non-receipt claim.' | STRONG |
| Order confirmation / invoice Confirms the transaction details the chargeback relates to. | HELPS |
One Invalidate for this case type: Establishes the date the customer received the item.
What changes with Vraimony
Before and after — same evidence, different structure.
BEFORE — what gets sent
- ✗ Post-delivery support email exists but not linked to the dispute timeline
- ✗ 12-day gap between delivery and chargeback not highlighted
- ✗ Original response did not mention the contradiction evidence
AFTER — what Vraimony produces
- ✓ Support email (7 Mar) after delivery (5 Mar): timestamped — PASS
- ✓ Timeline: delivery → support contact → chargeback (12-day gap visible)
- ✓ Clear ask: 'Post-delivery contact on 7 Mar contradicts DNR claim on 17 Mar'
How to build this in Vraimony
Three steps. One link to the reviewer.
Collect the MUST evidence items listed above. Each one is hashed client-side — files never leave your device as raw content.
$19.99 one case. The sealed record includes a review URL, a verify link, and a tamper-evident signature. The reviewer needs no account.
Seal one case — $19.99 → See what a decision-ready case looks like →What the reviewer sees
One link. No account. This is what the dispute team sees.
The reviewer opens the link and sees the record in this order — no attachments to open, no threads to reconstruct.
Zero follow-up requests = the record answered every question before they asked.
That is the only metric that matters.
Other WooCommerce dispute types
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Free diagnostic. $19.99 to fix and send.
◎ We organise your evidence. The reviewer makes the final call.