Before packaging
Score the intake, rank missing gaps, and choose the first receiver mode before you generate a case.
Support matrix
One page for what Vraimony supports.
This matrix is here because the old problem was fragmentation: services scattered across pages, packs, tools, and verification layers. Use this page to understand the operating coverage quickly.
Reading rule: case family = what happened. Source systems = what evidence exists. Receiver types = who must act. Outputs = what Vraimony packages. Trust states = how the reader should understand the result.
| Case family | Typical sources | Primary receivers | Outputs | Trust / labels | Best next page |
|---|---|---|---|---|---|
| Chargeback / payment dispute | Order record, tracking, policy, messages, media refs | Bank / PSP reviewer | Evidence Sheet, Proof Card, Review URL, JSON | PASS / Declared / Unverified | Chargeback Help |
| Insurance / adjuster claim | Notice, policy clause, invoices, estimates, incident media | Insurer / adjuster / broker | Case pack, chronology, receiver cover, verify path | Time confirmed / Record linked / Attestation enhanced where present | Insurance Readiness |
| Handover / acceptance | Approvals, photos, delivery note, change log, chat refs | Client / buyer / manager | Case pack, acceptance state, public/private split | Declared + provenance-led review | One Case |
| Vendor review / procurement | Questionnaire answers, policies, certifications, attachments | Buyer / procurement / security reviewer | Response pack, answer map, attachment path | Declared / linked evidence | Vendor Reviews |
| Maritime / supply-chain disruption | Notice, shipment record, clause page, cost evidence, timeline | Broker / insurer / cargo interest / charterer | Disruption pack, deadline posture, review URL | Chronology + clause-led review | Maritime Disruption |
Operating tools by decision point
Use the right tool at the right moment
During packaging
Control the top layer, privacy split, and source provenance without rebuilding the core record.
After the first review
Handle missing items, delta responses, and deadline posture without turning the case into a new mess.