Use case: Klarna — return not registered
Receiver lane: the customer returned the order, but the invoice is still active. Tracking evidence lives in one inbox, warehouse confirmation lives somewhere else, and the reviewer has to manually reconcile both before pausing the invoice.
3-step fix (receiver-aware review rail)
- Intake contract: require return-tracking data and a warehouse receipt or intake confirmation.
- Standard rail: align carrier milestones with the warehouse intake timestamp in a single return evidence pack.
- Decision-ready rail: export one bundle that supports invoice-pause review with precise return timestamps and fewer ambiguous attachments.
Why it matters: a clean return evidence rail lets the receiving team act earlier, instead of waiting for someone to reconcile carrier and warehouse records by hand.
Reality Audit
—