Use case: Klarna — partial order / missing items
Pain: the parcel was delivered, but the customer says one unit was missing. Without physical logic, the case becomes a back-and-forth of statements rather than a technical plausibility test.
3-step fix (receiver-aware review rail)
- Intake contract: require the outbound parcel weight, packing slip, and known or estimated unit weight for the allegedly missing item.
- Evidence pack: align the shipping weight with the expected packed-order weight and preserve the packing record used at dispatch time.
- Decision-ready rail: export one comparison that shows whether the shipped parcel weight is more consistent with a full order or a partial order.
Why it matters: if the outbound weight matches the full order, the reviewer sees that the missing-item claim is weaker on technical grounds, even before any narrative debate starts.
Reality Audit
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