1 · Chargeback response
Bank asking for delivery proof, order detail, and a clear ask — packaged into one file the reviewer will actually act on.
Exception cases · resolved faster
Chargebacks. Returns. Delivery claims. Damaged-goods disputes.
Four case types that burn staff time because the proof is scattered and the reviewer keeps asking for more. Vraimony turns each into one reviewer-ready file — so review happens in one pass instead of three.
How to enter
Four clear ways in. Pick the one that matches where you are right now.
◎ Free
Free Scan
Upload what you have. See what's missing in under a minute.
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$ $19.99
One Case
Turn one messy case into one reviewer-ready file.
Fix one case →
Templates
Templates
Start from a structured template for the three most common cases.
Browse templates →
Downloads
Downloads
Tools that reduce case assembly time — Woo plugin, response helper, capture kit.
See downloads →
The four case types
Built specifically for these four. Not a generic tool.
2 · Return exception
Customer wants a return outside policy, or the return isn't tracking cleanly. Policy, timeline, decision — in one structured record.
3 · Delivery ambiguity
"Delivered" says one side. "Not received" says the other. Carrier events, signatures, and messages on one timeline.
4 · Damaged / not-as-described claim
Pre-dispatch proof, listing snapshot, buyer claim, delivery state — separated cleanly so the reviewer decides the narrow question.
Before / after
What changes when the case is packaged properly.
Before — messy
- Proof scattered across email, chat, carrier site, order admin.
- Reviewer opens a pile of attachments in no order.
- One piece missing → the whole file is sent back.
- 2 or 3 rounds of back-and-forth before a decision.
- Staff time disappears into re-sending the same things.
After — reviewer-ready
- One structured file with a logical reading order.
- Timeline, evidence, claims, and the ask — in that order.
- Every claim labelled: confirmed / declared / unverified.
- Fewer repeated questions. Faster decision.
- Lower handling cost per case.
Start with the Free Scan.
Under a minute. No card. Finds the blocker before your team wastes more time on it.