Internal Tool · Founding Case Engine · Pilot

Woo Chargeback Case Builder

Build, document, and measure one chargeback case at a time. All processing happens in your browser — nothing is sent to any server.

✓ 100% client-side DNR · SNAD · Refund · Friendly Fraud Exportable summary

Case Setup

Evidence

Timeline

Export & Metrics

Step 1 — Case Setup

What kind of chargeback is this?

📦

DNR

Did Not Receive — customer claims item never arrived

🔄

SNAD

Significantly Not As Described — item differs from listing

💸

Refund Dispute

Customer bypasses refund process and files chargeback

🎭

Friendly Fraud

Customer received item but claims otherwise

Order ID *

Dispute Amount *

Order Date *

Payment Date

Fulfillment / Ship Date

Delivery Date (claimed/actual)

Customer Complaint Date

Chargeback Filed Date *

Tracking Number

Carrier

Time spent preparing WITHOUT Vraimony (hours)

Estimate how long this type of case used to take you

Payment Gateway

Brief case notes

Step 2 — Evidence Inventory

What do you have? What's missing?

Check each item you have ready. Enter the filename if available. Missing MUST items will appear as gaps in the export.

Step 3 — Case Timeline

Auto-built from your dates

Events are built from what you entered. Add custom events below.

Add Event

Date

Event Description

Step 4 — Export & Outcome Tracking

Review-ready summary

Reviewer Decision (fill after outcome)

🟢 Won
Chargeback reversed

🔴 Lost
Merchant lost funds

🟡 Pending
Awaiting decision

Time spent with Vraimony (hours)

Reviewer follow-ups requested

Reviewer notes / reason given

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Session Case Log

Cases in this session

Packaged with Vraimony · Decision-ready cases for outside review · Verify record →