What Vraimony does, who it is for,
and what it cannot do.
Start here before choosing a plan or a pack. Structured by audience and topic.
What does Vraimony actually do?
It turns scattered evidence into a review-ready record before the deadline. You bring the facts — invoices, photos, notices, logs. Vraimony packages them into one structured record with a URL the other side opens without an account. They see summary, status of each claim, files, and a clear action path. No email chain. No account setup on their side.
What is the "missing workflow layer" Vraimony refers to?
Most tools solve adjacent problems: signing, storage, CRM, or tracking. None solve the final step — packaging the evidence so an outside reviewer can reach a decision without another call or email thread. That step is Vraimony. In every market it has a different name: Order Protection for merchants, Claim Readiness for insurance brokers, Maritime Evidence for ship owners and forwarders.
What do I actually receive when I seal a case?
One structured record: an Evidence Sheet (PDF), a Proof Card (PNG with QR), a machine-readable Receipt (ERF/JSON), a no-login review URL, and PASS/Declared/Unverified labels on each claim. All exports are yours permanently. No subscription to access your own files. No lock-in.
Does the reviewer need an account?
No. The review URL opens a read-only structured page. They can acknowledge (ACK), request more information (MER), or download. Nothing to sign up for on their side.
What is the difference between Free and One Case?
Free is a local draft — it stays on your device, cannot be sealed, and cannot be reviewed externally. One Case ($19.99) is server-sealed: it generates the signed record, the review URL, and all exports. Use Free to prepare. Use One Case when you are ready to send.
What is a reason code and why does it matter?
A reason code is the specific type of dispute within a case — "port delay" within demurrage, "coverage cancellation" within war risk, "not as described" within a chargeback. The reason code determines three things: which evidence is required, which deadline applies, and what the One Invalidate is. Two cases in the same category can have completely different evidence requirements depending on the reason.
What is the One Invalidate?
The single piece of missing evidence that, if absent, makes the reviewer unable to act — regardless of how strong everything else is. For a demurrage dispute it might be the NOR. For a war risk case it might be the JWC/BIMCO advisory predating the deviation. Vraimony shows the One Invalidate for your reason code before you seal anything.
What are PASS, Declared, and Unverified?
PASS — confirmed by the server: the document exists, is attached, and its hash matches. Declared — stated by the sender: the claim is in the record but the underlying document is not independently confirmed. Unverified — the sender included a claim but no supporting evidence is attached. Vraimony never inflates status — it shows the honest label. Reviewers see all three.
What is fast track vs blocked?
Fast track: all evidence scores high, no critical gaps — ready for immediate review. Standard: meets minimum evidence requirements, normal review applies. Blocked: the One Invalidate for your reason code is missing — the reviewer cannot act until it is provided. Blocked is shown explicitly, not silently.
What does Vraimony do for marine insurance brokers?
When war risk cancellations, cargo claims, or D&D disputes arrive — often simultaneously across a portfolio — the bottleneck is not knowledge. It is the time to produce a structured, reviewable response file per client. Vraimony is the infrastructure that makes every pack consistent: same evidence structure, same reviewer format, same PASS/Declared labels. Your team produces the pack in hours, not days.
What are the three ways brokers use Vraimony?
① Broker servicing layer — produce a structured response pack per client within hours of receiving the cancellation notice. Fewer follow-up calls, fewer missing-document loops. ② Underwriting submission standardiser — every file you send to the underwriter arrives in the same format. Consistent structure means faster placement decisions. ③ White-labeled response — use Vraimony as infrastructure under your practice name. Your clients see your brand; the pack is structured and auditable underneath.
Does Vraimony replace the broker's role?
No. Coverage advice, placement, and jurisdiction decisions belong to the licensed broker. Vraimony organises and structures the evidence your client already has. It makes the submission cleaner and faster — it does not replace broker judgment or the underwriter's decision.
What packs are available for broker workflows?
Four packs: War Risk Cancellation Response (48h window), Force Majeure Notice Compliance (per-contract deadline), Demurrage & Detention Dispute (FMC-regulated and charterparty-based), and the Marine Broker Response Pack (multi-client portfolio layer). Each produces PDF + ERF JSON + a no-login review URL.
What is the role of P&I clubs — are they buyers?
P&I clubs are reviewers — they receive response packs from their members. They are not typically buyers of Vraimony. The member (ship owner or charterer) or their broker is the user who produces the pack. The club's review desk receives it via the no-login review URL. Clubs have their own guidance and claims support — Vraimony helps members produce a structured, complete submission to that support team.
How does a broker start a pilot?
Take one active case from your current portfolio — a war risk response or a D&D dispute — and produce the pack. Compare the output to your existing process: time to produce, structure quality, reviewer response. No onboarding. No account setup for the underwriter. The receiver opens a link. See the broker pack page.
What does Vraimony do for WooCommerce merchants?
It turns every completed order into a dispute-ready record before the chargeback happens. Delivery confirmation, tracking proof, communication log, and order timeline — packaged at order completion. If a dispute arrives, the evidence is already assembled. No scrambling to find screenshots at the last minute.
What does "Order Protection Layer" mean?
The evidence is packaged at order completion — not when a dispute opens. Most merchants assemble evidence reactively (after the dispute). Vraimony makes it proactive: the pack exists before anyone files a chargeback. The difference between "I need to find the proof" and "I already have the proof packaged."
Does the plugin guarantee chargeback wins?
No. Vraimony improves the structure of your evidence file. The dispute team makes the decision. Many merchants lose disputes not because their transaction was wrong, but because the file made it hard for the dispute team to reach a position. A well-structured file removes that barrier. See why merchants lose disputes they should win →
Does "Delivered" from the carrier close the case?
No. Carrier DELIVERED status is strong but does not close DNR (Delivered Not Received), SNAD (Significantly Not As Described), or damage cases. Each scenario requires different evidence. Vraimony treats carrier proof as a separate verdict layer, not as a final decision.
What is DNR vs standard non-delivery?
DNR is when the carrier shows DELIVERED but the recipient claims they never received it. Standard non-delivery is when the carrier shows IN TRANSIT or LOST. DNR requires Proof of Delivery with signature or photo, delivery address confirmation, and a communication log. Without POD, the dispute is between two unanchored claims.
What maritime packs does Vraimony provide?
Four: War Risk Cancellation Response (48h), Force Majeure Notice Compliance (per-contract notice deadline), Demurrage & Detention Dispute (FMC-regulated and charterparty-based), and Marine Broker Response Pack (multi-client portfolio layer). All packs produce PDF + ERF JSON + no-login review URL.
Is there a universal 30-day deadline for demurrage disputes?
No. Deadlines are contract-specific — they depend on the charterparty, B/L terms, and jurisdiction. The 30-day window that appears in US contexts relates to FMC billing practices, not a universal rule. Always check your contract. Vraimony shows "Per contract terms" on reason-code panels for this reason.
Is FMC a buyer of Vraimony's packs?
No. FMC is a US regulatory body. The buyers in the US maritime context are the entities FMC regulates: NVOCCs, US shippers, freight forwarders, and logistics firms who need structured dispute evidence for their carriers or counterparties.
What exactly does the war risk pack cover?
The 48-hour response window after a P&I club or war risk club issues a cancellation notice. The pack structures: cancellation notice analysis, vessel IMO and position, voyage status at cancellation, JWC/BIMCO advisory reference, mitigation steps, and the buyback or alternative coverage request — formatted for the underwriter or broker's review desk.
Does the war risk pack issue insurance or reinstate coverage?
No. Vraimony is a documentation tool. Coverage reinstatement belongs to the underwriter or alternative insurer. The pack makes the response cleaner and faster to submit — it does not bind, issue, or modify any insurance contract.
What is the FM pack's role vs a lawyer's FM notice?
A lawyer drafts the FM notice and advises whether the clause applies. Vraimony structures and packages the evidence behind it: the event timeline, the official source, the contract clause reference, the mitigation attempts, and the counterparty notification record. Complementary — the lawyer advises, Vraimony packages the proof.
Does Vraimony provide real-time vessel tracking or AIS data?
No. Vraimony packages evidence you already have. It does not pull AIS data, monitor vessel positions, or connect to live tracking feeds. Use MarineTraffic or a vessel monitoring service for live data. Vraimony packages the confirmed facts from those sources into a structured, reviewable record.
What is ERF and can I use it outside Vraimony?
ERF (Evidence Receipt Format) is the open record model behind every Vraimony output. The exported JSON follows the ERF structure and is readable without any Vraimony tool. Developers can use the SDK to build ERF-compatible records. The signing and sealing layer requires the Vraimony platform. The spec is on GitHub.
What is the difference between Vraimony and an e-signature tool?
E-signature tools confirm that someone signed a document. Vraimony packages the evidence around a dispute or handover — timeline, files, claims, and the reviewer path — so the other side can reach a position without a call. The two are complementary: sign with your existing tool, package the evidence with Vraimony.
Does Vraimony track users or collect behaviour data?
No. Privacy-first by design. No tracking scripts, no user profiling. The transparency layer publishes aggregated counts only — not individual data. Downloads and the verify surface operate without data collection.
Can I export my records and use them elsewhere?
Yes. Every record is exported as PDF, PNG, and JSON. The JSON follows the ERF structure and is readable without any Vraimony tool. No subscription needed to access your own exports. No platform lock-in.
Is Vraimony a legal service?
No. Vraimony is not a law firm, court, dispute reviewer, or notary. It structures evidence for outside review. It does not provide legal advice, legal representation, or guarantees about legal outcomes. If your situation requires legal advice, seek it from a qualified lawyer.
Does Vraimony guarantee outcomes?
No. Vraimony improves review-readiness. The reviewer — adjuster, underwriter, dispute reviewer, payment network — decides the outcome. We make the evidence cleaner. We do not control the reviewer's decision.
Does Vraimony certify compliance or produce regulatory filings?
No. Vraimony produces evidence records for outside review. It is not a compliance certification tool or regulatory filing service. For regulatory filings, you file through the official channel — Vraimony helps you prepare the evidence behind it.
Can I use Vraimony to prove I am right?
You can use it to package the facts you have. Whether those facts are sufficient to resolve the dispute is up to the reviewer. Vraimony labels each claim honestly: PASS, Declared, Unverified. It does not inflate the strength of your case — it shows it accurately.