{
  "_vraimony_example": true,
  "_note": "Friendly fraud \u2014 used product then disputed.",
  "case_ref": "r_vrm_woo_case_004",
  "case_type": "chargeback",
  "reason_code": "friendly_fraud",
  "profile": "dispute/standard",
  "created_at": "2026-03-18T12:00:00Z",
  "verdict_result": {
    "verdict": "SEALED_WITH_FLAGS",
    "score": 88,
    "layers": {
      "S": true,
      "I": true,
      "P": true,
      "R": true
    }
  },
  "parties": {
    "submitter": {
      "role": "merchant",
      "platform": "WooCommerce"
    }
  },
  "summary": {
    "what_happened": "Order delivered 5 Mar with signature. Customer emailed support 7 Mar about product use. Chargeback filed 17 Mar claiming non-receipt.",
    "what_is_disputed": "Non-receipt despite post-delivery support contact.",
    "clear_ask": "Confirm delivery 5 Mar. Support email 7 Mar (2 days post-delivery) demonstrates customer had the product before filing DNR on 17 Mar."
  },
  "timeline": [
    {
      "date": "2026-03-05T13:45:00Z",
      "event": "Delivered \u2014 signature captured at door",
      "status": "PASS"
    },
    {
      "date": "2026-03-07T09:00:00Z",
      "event": "Customer emailed: product question \u2014 confirms possession",
      "status": "PASS"
    },
    {
      "date": "2026-03-17T00:00:00Z",
      "event": "Chargeback filed \u2014 DNR, 12 days post-delivery",
      "status": "PASS"
    }
  ],
  "evidence": [
    {
      "id": "E1",
      "label": "DHL delivery confirmation \u2014 signature 13:45 5 March",
      "type": "delivery_proof",
      "status": "PASS",
      "degree": 9
    },
    {
      "id": "E2",
      "label": "Support email 7 Mar \u2014 product usage question (post-delivery)",
      "type": "communication_log",
      "status": "PASS",
      "degree": 8
    },
    {
      "id": "E3",
      "label": "Timeline: delivery (5 Mar) \u2192 support (7 Mar) \u2192 chargeback (17 Mar)",
      "type": "invoice",
      "status": "PASS",
      "degree": 7
    }
  ],
  "gaps_before": [
    "Support email existed but not linked to dispute timeline",
    "12-day gap between delivery and chargeback not highlighted",
    "No 'contradiction evidence' structure in original response"
  ],
  "gaps_after": [],
  "metrics": {
    "compile_before_min": 85,
    "compile_after_min": 10,
    "reviewer_followup_before": 1,
    "reviewer_followup_after": 0
  }
}